"I came away reinforced. The book served as a mirror for what I'm doing well and where I might improve. I recommend this as a handbook for retail and service businesses."

Business Journal 'Thumbs Up' book review
Michelle Cubas, Positive Potentials, LLC

"From providing service perceived as personal by the customer to the basics of restroom conditions, 'Serves You Right!' covers it all."

Diane C. Donovan, West Coast Editor,
The Midwest Book Review

If you are a business professional, SERVES YOU RIGHT!® can be your wake up call in learning from the mistakes of others so you and your team can exceed your customer's service expectations! If you are a consumer (and everybody is), SERVES YOU RIGHT!® will become a familiar and validating resource that will help you get the service you deserve in the marketplace. This book has a universal and often humorous appeal both as an educational and inspirational tool. It will motivate you to raise the bar with a customer service consciousness and a service enthusiasm that promises to SERVE YOU RIGHT!®

How to Order Books To order copies of the book, SERVES YOU RIGHT!® simply complete and print the form then fax it to: 480-994-5966. We accept Master Card, Visa, checks, and corporate purchase orders. Ask us about volume discounts for group trainings.