My Promise to You

...IS TO ENERGIZE AND INSPIRE YOUR TEAM WITH A RENEWED COMMITMENT TO SERVE YOUR CUSTOMERS AND EACH OTHER. SERVICE ENTHUSIASM® IS THE MOST EFFECTIVE AND THE LEAST EXPENSIVE WAY FOR YOUR COMPANY TO STAND OUT FROM YOUR COMPETITION.

Here's what it takes:

Embrace Change. Change of this magnitude and in these challenging times can be down right scary. Serves You Right! programs create a safe and honorable environment for both leadership and front line staff to explore and discover new ways of working that are fresh and bold, for all the right reasons in today's marketplace. Where there is an openness to growth possibilities, changes in behavior and attitude are guaranteed.

And Partnership. Collaboration feeds Service Enthusiasm. Together, we invest time, effort, and attention to strengthen your vision, behaviorally demonstrate your core values, and deepen your service culture. With a pre-planning questionnaire, I will be able to assess patterns in behavior, insights and perceptions that need to be addressed, and activate courageous conversations about 'what's working' and 'what's not.' It's at this point that I move from consultant to facilitator, dialoging with your staff directly through a highly interactive and experiential training program customized and designed specifically for the growth and development of your company. Cultural changes begin here.

And Follow Up. It is a critical imperative that our collaboration continues to follow up and implement the ideas and action plans generated from the group training. Your teams will be motivated, engaged and hopeful that movement toward the desired ultimate result is possible. Only with accountability in behavior will change continue to be embraced.

With Investment. Think of this training process and program with Serves You Right!® as an investment, not an expense. Your team is your greatest asset. I promise you a shift…an awareness…a new and eager energy and attitude that shows up in job performance. Your customers will notice. Your bottom line will reflect this change. The shift will happen...it always does. I promise you.

      Susan Brooks