Her passion for service has been a major part of her success, dating all the way back to her first career in the classroom, where her earliest "customers" were her high school English students. Teaching seven years and having a Master's degree in education, Susan created an inspiring curriculum that motivated and challenged her students. Today, Susan taps into these same talents and skills as she brings her high energy and insights into companies, organizations and associations that want – and need – to raise the bar on their customer service consciousness.

As a national speaker and trainer, Susan shares her Service Enthusiasm® principles and challenges with her audiences to renew their spirit and better serve both their external and internal customers. She customizes every presentation to focus on the client's specific needs and objectives. Susan energizes her audience with interactive programs so they can have fun while they learn. Information and inspiration are her specialties.

Susan's columns appear in local and national publications, and runs regularly in the Business Journal, and Go Jobing Magazine (an HR national publication), and Round Up (the AZ AMA Journal). Many of her most provocative and controversial columns have been collected in one humorous, outspoken and extremely useful book. Serves You Right! is a "must" read for anyone who interfaces with the public, staff or management on a steady basis. A second edition will be on its way soon...