Meet Susan
Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company, Cookies From Home, literally from scratch, nearly 30 years ago. Her common sense approach to business and her intention to serve transformed her dream into the incredible success story it is today, bringing many business and professional awards and accolades along the way.
Her passion for service has been a major part of her success, dating all the way back to her first career in the classroom, where her earliest "customers" were her high school English students. Teaching seven years and having a Master's degree in education, Susan created an inspiring curriculum that motivated and challenged her students. Today, Susan taps into these same talents and skills as she brings her high energy and insights into companies, organizations and associations that want – and need – to raise the bar on their customer service consciousness.
As an international speaker and trainer, Susan defines and differentiates customer service from service enthusiasm, followed with specific tools and processes to implement and deliver this competitive edge to better serve internal and external customers. Her audiences range from leadership students in China to Afghanistan and Jordanian business women, and companies and organizations in the U.S. Whether in Arizona or Aruba, Susan inspires leaders to renew their spirit and turn up the volume on their leadership skills to better serve their customers and themselves.
More than 6 in 10 Americans report that quality customer service is important to them. In this economic climate, Service Enthusiasm has never been more important!
Susan customizes every presentation to focus on the client's specific needs and objectives. She energizes her audience with interactive programs so they can have fun while they learn. Moving passion into action is her specialty.
Her second book, "Courageous, Outrageous and Highly Contagious Leadership" will be available soon.