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Bringing humor, insights, and nearly 30 years of 'in-the-trenches' business experience, building her own multi-million dollar company, Susan's customized programs are guaranteed to show you how to build cohesive, winnings teams...develop successful, effective leaders...and deliver outstanding customer service.
Kick-start your annual meeting.
Plan a weekend retreat for your staff.
Hold employee training sessions that make a difference.
Challenged by mediocrity, low staff morale, high turnover, poor productivity, apathy, or other issues? A 2005 study showed that 33% of management's time is spent responding to crises or problems. learn more...
Service mandates and initiatives, though well-intentioned, are a losing proposition and often lead to devalued, unmotivated, resentful, frustrated employees and management. Your required committment to customer satisfaction may be a one-way ticket to lousy service and dwindling profits. learn more...
Great teams can move mountains, but teams face different personalities, individual agendas, jealousy, cynicism, poor communication, lack of organization, mistrust, structural change...there's so many factors that can prevent synergy or knock a cohesive team off track. learn more...
Remember, there are no quick-fixes. Excellence does not occur with a directive, a pep rally, or one training session. But given the right tools and direction, you could begin a major shift in your culture that, with passion and follow through, will lead to success.
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