Experience: Be Inspired
Upcoming Seminars
Check back soon!
Can't attend in person? Some of Susan's popular leadership and service enthusiasm programs are available as audio conferences and webinars. Click here for details: http://www.workplacetrainingcenter.com/Search.aspx?Criteria=susan%20brooks
A note from Susan:
"I'd like to introduce you to Suzanne Leonard, world-renowned strategic developer of
acclaimed authors and speakers, such as Stephen M.R. Covey and his bestseller The
Speed of Trust. Suzanne will be managing the next phase of my journey, pairing me with
luminaries like John C. Maxwell, and is committed to increasing my platform, taking my
Serves You Right!® message global. Learn more at
http://vanguardleaders.com/leadership.html."
Digital Media
Samplings from the Service Enthusiasm® Teleseminar CD
- Dealing with angry customers
- Demonstrating a consistent service message
- Keeping morale up and motivating employees
Excerpts from Susan's interview with Susan Friedmann on the Riches in Niches radio program, WSradio.com
- Morality Branding, an introduction
- Getting to the heart of your community
- To hear Susan's interview in its entirety, please click here.
Susan Brooks Online Presentation
- Online Presentation
Don't forget to turn up the volume to learn more about Susan!
Video length: 3:32
Social Networking
Service Enthusiasm® Boosts
Columns
- Love/Hate Voice Mail (pdf)
- We Are Family: Diversity in the Workplace (pdf)
- It's up to Leaders to Engage Employees in their Vision (pdf)
- Confront your Fears and Listen to Your Heart to Find Solutions (pdf)
Others
- Inc. Slideshow: Top 10 Ways to Motivate Employees
- ABC News: Is Your Boss Making You Sick?