Be Inspired

Digital Media

Samplings from the Service Enthusiasm Teleseminar CD

• Dealing with angry customers
• Demonstrating a consistent service message
• Keeping morale up and motivating employees

Excerpts from Susan's interview with Susan Friedmann on the Riches in Niches radio program, WSradio.com

• Morality Branding, an introduction
• Getting to the heart of your community
• To hear Susan's interview in its entirety, please click here.

Susan Brooks Online Presentation

• Online Presentation
  Don't forget to turn up the volume to learn more about Susan!
  Video length: 3:32

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Social Networking

• Susan on LinkedIn
• Susan on Facebook
• Become a Fan of Serves You Right!
• Susan's Blog

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Service Enthusiasm Boosts

• The Service Enthusiast Boosts

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Columns

• Love/Hate Voice Mail (pdf)
• We Are Family: Diversity in the Workplace (pdf)
• It's up to Leaders to Engage Employees in their Vision (pdf)
• Confront your Fears and Listen to Your Heart to Find Solutions (pdf)

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Others

• Inc. Slideshow: Top 10 Ways to Motivate Employees
• ABC News: Is Your Boss Making You Sick?

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Quotable Quotes

on Customer Service...

• I won't complain. I just won't come back.
  Brown & Williamson Tobacco Ad                        More

on Leadership...

• Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to fire someone with his experience?
  Thomas J. Watson                                            More

on Team Building...

• Success is going from failure to failure without a loss of enthusiasm.
  Winston Churchill                                             More

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Laugh of the Day