Intuitive Leadership: Moving Passion into ActionSusan’s latest program is informational, inspirational and invitational. Click here for details.
Don’t miss Susan’s blog!Whether she’s in China or in your own back yard, Susan’s blog is filled with great stories and lessons. You’ll laugh, you’ll learn, she’ll touch your heart ... Check it out!
Programs with purpose for these challenging times.
Listen here to a portion of Susan’s recent teleseminar on Customer Service. The full one hour seminar is available on CD! Click here for details!
Be Inspired!
Social Networking
Susan travels everywhere, but social networking takes you with her on her Service Enthusiasm adventures ... in real time!
Susan on LinkedIn
Susan on Facebook
Be a fan of Serves You Right! ®
Susan’s Blog
Susan travels everywhere, but social networking takes you with her on her Service Enthusiasm adventures ... in real time!
Susan on LinkedInSusan on FacebookBe a fan of Serves You Right! ®Susan’s BlogSusan Brooks
Speaker, Trainer, Author
Bringing humor, insights, and nearly 30 years of 'in-the-trenches' business experience, building her own multi-million dollar company, Susan's customized programs are guaranteed to show you how to build cohesive, winning teams...develop successful, effective leaders...and deliver outstanding customer service.
Watch Susan's Video!
Kick-start your annual meeting.
Plan a weekend retreat for your staff.
Hold employee training sessions that make a difference and boost morale.
Susan's next book, "Courageous, Outrageous and Highly Contagious Leadership" is in the works. Email Susan today to be placed on her pre-order notification list: susan@servesyouright.net.
Customer Service Training
Service mandates and initiatives, though well-intentioned, are a losing proposition and often lead to devalued, unmotivated, resentful, frustrated employees and management. Your required commitment to customer satisfaction may be a one-way ticket to mediocre (at best) service and dwindling profits. learn more...Leadership Development
Great teams can move mountains, but teams have different individual personalities and agendas, jealousy, cynicism, poor communication, lack of organization, mistrust, structural change...there are so many factors that can prevent synergy or knock a cohesive team off track. learn more...Team Building
Leaders today must be brave and bold to face these challenging times with confidence. Challenged by mediocrity, low staff morale, high turnover, poor productivity, apathy, or other issues? Studies show that 33% of management's time is spent responding to crises or problems. learn more...Remember, there are no quick-fixes. Excellence does not occur with a directive, a pep rally, or one training session. But given the right tools and direction, you can begin a major shift in your culture that, with passion and follow through, will lead to success. This is Susan’s specialty!